Customer Service - Step 1

On more than one occasion recently, I have found myself on the other end of poor customer service, suddenly it seems we have reverted back to a time when only a few practiced creating good relationships with those who "pay" their wages. 


I am not an expert by any means, but doesn't it start right away, when you enter or meet someone?

A simple smile or acknowledgment will start things off on the right foot, is it really that difficult? The old adage it takes more muscles to frown than smile is true. 

Spare me the company script, that you spit out lacking real emotion without any eye contact what so ever. Give me something to work with....anything will do, just show some spirit, a pulse if you will, I promise your management won't mind, that might even take your cue.


If you are going away for 10 minutes, let me know & by all means make me feel special those precious seconds you are going to spend with me, again a smile maybe & be right back, simple. 


Offer a suggestion, take note of something personal, show me you care about something besides the next text or facebook post.


Not asking to start a long term relationship, just make me feel comfortable and welcome....really, you can do it and it's simple. 


SMILE ;) and say something, anything will do, while making eye contact....the rest will fall into place, I promise! 


One that got it right & I spent a small fortune(but, they made me feel good about it), Pinnacle Eye Associates in McKinney.

2011 - New Sub limited time

My goal for this year includes updating the blog twice weekly and getting some interaction. Would love to hear what everyone would like to know, see, hear about your favorite local Jersey Mike's!

We've new sub for you! Try our new Chicka-Phila-Roni tonight. It's a sub with Attitude ~ Chicken cheese steak w/ grilled onions and topped w/ grilled pepperoni and cheese. It’s that good. We’re talking Best New Sub award. Go get one before we take it away!

 

Cure ALS Fundraiser @ Jersey Mike's Frisco/Plano

Commonly known as Lou Gehrig's disease, ALS is devastating and one of Jersey Mike's fans Paul has been diagnosed. 

Paul, his wife, and a good friend are fighting for ALS awareness and to find a cure for ALS,  originally seeking a donation for their golf tournament, Jersey Mike's Frisco/Plano offered to hold a fundraiser in the store by offering a FREE SUB to anyone donating to the cause! 

                                            
The results were SUBtastic, 140 customers participated donating a total of $1,654! an average of $11.81 per customer. 


 

Jersey Mike's Voted Best Sub in Plano!

Steve Zeigler & #13 - Best Sub Plano 2010

It is official as of 8/1, we were voted Best Sub in Plano by Plano Profile readers. We appreciate all of our loyal fans who voted for us and pushed us to victory, we also placed in the following catergories: 

• #1 Best Sub/Sandwich
• #1 Catering
• #2 Favorite New Find
• #3 Hidden Gem

Wow, our first year and we placed in 4 categories, that is SUBtastic. 

Once again thanks for your loyalty; continue to tell friends or bring them in with you, this accomplishment would not be possible without great fans like you. THANK YOU!

Follow the link to all the results:

http://www.planoprofile.com/planoprofile/contest/besteatswinners10.asp

Authentic since 1956! 

Jersey Mike's Subs Frisco/Plano Funnies

Overheard this week at Jersey Mike's Subs:

• "I will have a regular white sub" - 30 second pause, wait for it, nothing! 
•  "Sorry, we just started potty training today" - yes, that's a good time to come get a sub! 
• "Yes, Mike's Way, wait no onion, no lettuce, no tomato, none of that wet stuff, no spices, just the mayo"  - say what?
• "For here or to go?" - "Yes!"
• "Who's LeBron?" - Honest, this is true, she almost got free subs for life

Just a few of the funny things people say at Jersey Mike's subs

$2.00 off Giant Subs

That's right Jersey Mike's is offering $2 off our Giant(15") sub today through Sunday, 7/11/2010. How many can you eat??????

Delivering Value - Jersey Mike's Subs Frisco & Plano

Value is usually equated with price; but, really isn't the entire experience a value proposition? Coupons and deep discounts not managed properly do not develop a loyal customer base for any business, let alone a Sub Shop. Instead, it creates the mind set, I only eat that category when I find an offer that is appealing price wise. 

At Jersey Mike's in Frisco & Plano, our goal is to create a value proposition  that combines food, customer service, physical environment and comfort.  How do we attack this issue: 

First, our menu offers a selection for everyone, including Kid's & Senior's, Northeastern transplants, Health conscious, and everyone else in between.  Moreover, you will never go away hungry from Jersey Mike's Subs, we deliver a big sub packed with the highest quality ingredients.

Secondly, our team members are dressed and groomed appropriately, not only greet you, but, identify that you are "alive", able to express themselves to you, and will process your order efficiently in a timely manner all with a smile. 

Third, our stores are impeccably clean and maintained to the highest standards, you see your meat come from the meatcase, sprinkled with fresh ripe veggies, wrapped in clean butcher paper and delivered to you with a smile

Fourth, our clean, fresh store environment with music playing at a low level and TV's with closed captioning on the latest sports and news, creates a soothing environment to relax and enjoy your subs. 

Lastly, you are a guest in our shop and we appreciate you making a conscious decision to come to Jersey Mike's Frisco/Plano, we will treat you the way we were taught by our Grandmother's and Mother's. We make every effort to ask about your meal and take time to "thank you" one last time for coming to join us. 

Value, that is how we define it at Jersey Mike's Frisco & Plano, it is about an experience, whether you are a Mom with kids in tow or a business person in search of a quick lunch alternative, we welcome you to our shop. 

Want more? Mom's we have stickers and cookies for the kids, with more fun things on the way. Business people we offer magnets with our phone number remind you to call ahead, your order will be waiting for you, and by the way we can cater the next meeting. 

Giving back to the community is a topic for another day, but is a big part of our value to the community.

Occasionally, we do utilize coupons to drive traffic to our stores for the first time, to try "Mike's Way", or as a reminder that we have not seen you for a while, or just to say "thanks & come on in today". 

We promise you will enjoy your Jersey Mike's experience and be more than satisfied when you live or else we are not the most authentic sub makers in Frisco & Plano. 

VOTE - Jersey Mike's Best Sandwich in Plano

Plano Profile http://www.planoprofile.com/planoprofile/ is conducting it's annual Best Eats Contest for Plano, the survey takes less than 2 minutes.

http://www.surveymonkey.com/s.aspx?sm=zqNyMSD5AKLm65pyqvLxTGyVZY30o7z%2bx5gMQCQhPsE%3d&


The most authentic subman in Frisco/Plano is asking loyal FANS to please take a minute to go vote for Jersey Mike's Subs as best sandwich - Question 18 & while you are there you can vote for Jersey Mike's Subs on questions:  3,4,7,8,18,25.

As a THANK YOU for your support, print the page that says, "thanks for completing the survey" & bring it in for free chips & a drink! 

Can't wait to see Jersey Mike's Subs as Best Sandwich in Plano!

I can taste it!

Most Authentic Sub Maker in Frisco/Plano - Jersey Mike's

He bakes his own bread.....












He buys and slices on the freshest produce daily.....


 

 
He slices & sprinkles your Original Italian with 6 cheeses & meats, onions, lettuce, tomato's, red wine vinegar, blended olive oil, oregano, & a dash of salt in less than a minute.

Who is this man? Why he is the Most Authentic Sub Maker in Frisco/Plano!!!!!! His name Jersey Mike!

Authentic Northeastern Style Subs since 1956! Authentic in Frisco/Plano since 2008!

Dallas DJ Bill Cody to support Jersey Mike's Plano & WOKC

To ensure everyone has a great time while supporting Wipe Out Kids Cancer on Friday, March 12th, Dallas's #1 DJ Bill Cody will be appearing at Jersey Mike's Plano(1881 N. Central Expressway, Southbound South of Park) from 11 - 1. Bill will be the official MC and will be playing music to make the event lively.

DJ Bill Cody is known as the "Best Voice in the Business" for flawless announcements. "High Energy" enthusiastic performance makes Bill the number one choice for Corporate functions in the Dallas / Fort Worth, and North Texas area. Bill also regularly travels for major events around the country.

Thanks to Bill for his donation of his time for WOKC and Jersey Mike's Plano!

BaD Radio at Jersey Mike's Frisco/Plano supporting WOKC

Just announced:   BaD Radio from Sportsradio 1310 The Ticket will be doing a live broadcast from our Jersey Mike's location on the S/E  corner of 121 &  Dallas Parkway(8100 Dallas Parkway), from 12 - 3:20 on Friday, March 12th. We appreciate The Ticket's support as Jersey Mike's makes a difference in our community one sub at a time.

Come join us, see the BaD Radio, IKE from the Texas Toranado and more special guests who all challenge you to make a donation to Wipe Out Kids Cancer in return receive a sub!

Texas Tornado Mascot IKE & WOKC

IKE is behind Jersey Mike's Subs and Wipe Out Kids Cancer and will be appearing at Jersey Mike's Subs on 121 & Dallas Parkway, March 12th at Noon.....come make a donation, get a free sub and meet IKE!

Jersey Mike's Subs supporting our community one sub at a time!

Check us out in the DMN!

Our big event supporting WOKC(Wipe Out Kids Cancer) begins next Sunday 2/14, Valentine's Day(BTW what better way to say I love you than a GIANT.....sub) and the publicity has already started, BOOYAH!

Jersey Mike's Frisco/Plano made the Metro Section of the DMN today and is posted in the on-line community section. Check it out!

http://www.dallasnews.com/sharedcontent/dws/news/city/collin/plano/vitindex.html

This promises to be the biggest fund raising event ever held by a Jersey Mike's area cooperative: but, we need the support of all our fans to make it happen. Let us know if you want to get involved.

Come out and support us during the event and watch for BIG announcements regarding the finale 3/12!

Game day Lunch!

Jersey Mike's is the place for your game day lunches or stop by on the way to the tailgate, let us do the sub making and you will look fantastic in front of the crowd.


Though we are in Texas, our friends North of the Red River know a good sub when they taste it, check out the James gang who came by on the way to the big game a couple of weeks ago!

Ribbon Cutting! Jersey Mike's Subs Granite Park Frisco/Plano Texas

Last Tuesday, Jersey Mike's Subs Plano had a ribbon cutting with the Frisco Chamber of Commerce at our Granite Park location(SE corner 121 & Dallas Tollway). It was a huge success with over 50 members turning out to get a taste of the authentic northeastern subs provided to all attendees by Jersey Mike's Subs Plano, on a drizzly Tuesday at lunchtime....Enjoy the photos.

More photos on facebook here: http://www.facebook.com/album.php?aid=99024&id=48194990097&saved

Wednesday Coupon Offer

Coupon Offer from Jersey Mike's Subs‏

From:	Jersey Mike's Subs (emailclub@jerseymikes.com)
Sent:	Mon 7/20/09 5:03 AM
To:	Steven Zeigler (szeig1@hotmail.com)

	Other sub shops advertise fresh and then use meat that was sliced days ago and stored in wax paper. That’s not fresh. We slice our meats and cheeses right in front of you for the tastiest, freshest sub sandwich you can find. Don’t be fooled.