Customer Service - Step 1

On more than one occasion recently, I have found myself on the other end of poor customer service, suddenly it seems we have reverted back to a time when only a few practiced creating good relationships with those who "pay" their wages. 


I am not an expert by any means, but doesn't it start right away, when you enter or meet someone?

A simple smile or acknowledgment will start things off on the right foot, is it really that difficult? The old adage it takes more muscles to frown than smile is true. 

Spare me the company script, that you spit out lacking real emotion without any eye contact what so ever. Give me something to work with....anything will do, just show some spirit, a pulse if you will, I promise your management won't mind, that might even take your cue.


If you are going away for 10 minutes, let me know & by all means make me feel special those precious seconds you are going to spend with me, again a smile maybe & be right back, simple. 


Offer a suggestion, take note of something personal, show me you care about something besides the next text or facebook post.


Not asking to start a long term relationship, just make me feel comfortable and welcome....really, you can do it and it's simple. 


SMILE ;) and say something, anything will do, while making eye contact....the rest will fall into place, I promise! 


One that got it right & I spent a small fortune(but, they made me feel good about it), Pinnacle Eye Associates in McKinney.

Cure ALS Fundraiser @ Jersey Mike's Frisco/Plano

Commonly known as Lou Gehrig's disease, ALS is devastating and one of Jersey Mike's fans Paul has been diagnosed. 

Paul, his wife, and a good friend are fighting for ALS awareness and to find a cure for ALS,  originally seeking a donation for their golf tournament, Jersey Mike's Frisco/Plano offered to hold a fundraiser in the store by offering a FREE SUB to anyone donating to the cause! 

                                            
The results were SUBtastic, 140 customers participated donating a total of $1,654! an average of $11.81 per customer. 


 

VOTE - Jersey Mike's Best Sandwich in Plano

Plano Profile http://www.planoprofile.com/planoprofile/ is conducting it's annual Best Eats Contest for Plano, the survey takes less than 2 minutes.

http://www.surveymonkey.com/s.aspx?sm=zqNyMSD5AKLm65pyqvLxTGyVZY30o7z%2bx5gMQCQhPsE%3d&


The most authentic subman in Frisco/Plano is asking loyal FANS to please take a minute to go vote for Jersey Mike's Subs as best sandwich - Question 18 & while you are there you can vote for Jersey Mike's Subs on questions:  3,4,7,8,18,25.

As a THANK YOU for your support, print the page that says, "thanks for completing the survey" & bring it in for free chips & a drink! 

Can't wait to see Jersey Mike's Subs as Best Sandwich in Plano!

I can taste it!

Wipe Out Kids Cancer Donation

Jersey Mike's Subs of DFW presented WOKC with a check for $50,000 last week, which concludes this wildly successful fund raiser benefiting children with cancer and their families.

It was an amazing ride and Jersey Mike's Frisco Plano was happy to be a part of the success! The communities of Frisco and Plano came out and supported this cause by raising $6,760 in our 2 stores, we appreciate all of you!

Looking forward to next year's event!

Have a cause, ask us and we can support you as well.