Customer Service - Step 1

On more than one occasion recently, I have found myself on the other end of poor customer service, suddenly it seems we have reverted back to a time when only a few practiced creating good relationships with those who "pay" their wages. 


I am not an expert by any means, but doesn't it start right away, when you enter or meet someone?

A simple smile or acknowledgment will start things off on the right foot, is it really that difficult? The old adage it takes more muscles to frown than smile is true. 

Spare me the company script, that you spit out lacking real emotion without any eye contact what so ever. Give me something to work with....anything will do, just show some spirit, a pulse if you will, I promise your management won't mind, that might even take your cue.


If you are going away for 10 minutes, let me know & by all means make me feel special those precious seconds you are going to spend with me, again a smile maybe & be right back, simple. 


Offer a suggestion, take note of something personal, show me you care about something besides the next text or facebook post.


Not asking to start a long term relationship, just make me feel comfortable and welcome....really, you can do it and it's simple. 


SMILE ;) and say something, anything will do, while making eye contact....the rest will fall into place, I promise! 


One that got it right & I spent a small fortune(but, they made me feel good about it), Pinnacle Eye Associates in McKinney.

Camera System

• Window replaced, check
• TV replaced, check
• Total Cost $1,460
• Hoodlums stay away.....priceless
• Oh yes, camera system will be installed Monday! bigger check to be written

Have you had your Jersey Mike's today??????

Customer comments - More Raving Fans!

Received more positive comment cards this week - thanks to all of our loyal customers - what they are saying this week:

"Everything was great!"

"I eat here 3-4 days a week. I love it! The workers are pleasant and friendly. Keep it up! I also love the punch cards!"

"I watched sandwich paradise on the travel channel and googled Jersey Mike's to find the plano location. OH MY GOODNESS you guys have great sandwiches and the person that represents you here does a great job. His shop was spotless and they kept everyone moving. I loved your sandwiches, it was a pleasant surprise finding you guys, thanks for making a great sandwich"

"Great! I wish we had more!"


Have you had your Jersey Mike's today? Taste and believe, authentic since 1956!