Customer Service - Step 1

On more than one occasion recently, I have found myself on the other end of poor customer service, suddenly it seems we have reverted back to a time when only a few practiced creating good relationships with those who "pay" their wages. 


I am not an expert by any means, but doesn't it start right away, when you enter or meet someone?

A simple smile or acknowledgment will start things off on the right foot, is it really that difficult? The old adage it takes more muscles to frown than smile is true. 

Spare me the company script, that you spit out lacking real emotion without any eye contact what so ever. Give me something to work with....anything will do, just show some spirit, a pulse if you will, I promise your management won't mind, that might even take your cue.


If you are going away for 10 minutes, let me know & by all means make me feel special those precious seconds you are going to spend with me, again a smile maybe & be right back, simple. 


Offer a suggestion, take note of something personal, show me you care about something besides the next text or facebook post.


Not asking to start a long term relationship, just make me feel comfortable and welcome....really, you can do it and it's simple. 


SMILE ;) and say something, anything will do, while making eye contact....the rest will fall into place, I promise! 


One that got it right & I spent a small fortune(but, they made me feel good about it), Pinnacle Eye Associates in McKinney.

What's your number?

What’s your number? If you are a real fan, you know what this means. Seriously.

Only true fans of Jersey Mike’s Subs know the answer to this question: What is your Number?  If you don’t know the answer, then you are not yet a real fan.  People ask all the time why Jersey Mike's? First, you need to understand the power of our product.  And to understand the power of a Jersey Mike’s Sub, you need to know your favorite sub.  To know your favorite sub, means trying just about every sub on the menu.

When you ask any Jersey Mike’s employee, franchisee, owner, operator or Home Office team member – we all know what our favorite sub or at least our Top 3.  We might be biased or we might have stopped at the #6, #13, or #20.  But we know our number.  And we are committed and dedicated to it.

Some of us are hooked on a sub that is not on the menu – so we are cult followers of the hidden #.  We are the few, the proud and the special.  We call out our number and people in line look at us like we are crazy.  Or maybe they look at us like we are very special.  We know something they do not. We are a part of an elite crowd with inside information.  They suddenly want to be us.

         

Either way – to be a fan, you need to prove a few things.  The most important is that you get it.  That you understand that our sub is king.  You need to understand how important it is and that is separates us from everyone else.

          

You need to understand what makes our product unique. You need to know how much thought goes into each sub.  And you need to know which your favorite is.  It’s OK if you have two favorites.  Most of us have a few, we all rotate.  For example, on most days, I’m a #6 or a #17 chicken cheesesteak.

So, next time you come in – know your #.  It will be the most important number you know, ever, Seriously!    

Have a SUBtastic day!

2011 - New Sub limited time

My goal for this year includes updating the blog twice weekly and getting some interaction. Would love to hear what everyone would like to know, see, hear about your favorite local Jersey Mike's!

We've new sub for you! Try our new Chicka-Phila-Roni tonight. It's a sub with Attitude ~ Chicken cheese steak w/ grilled onions and topped w/ grilled pepperoni and cheese. It’s that good. We’re talking Best New Sub award. Go get one before we take it away!

 

Jersey Mike's Customer's are the BEST!

Actual Facebook post today!

 

Bryan Brickman

Had Jersey Mike's for lunch yesterday and Subway today. I should have went back to Jersey Mike's today.

about an hour ago · · Comment

• Jerry Cash, Chrissy Obenberger and Kim Green like this.
• • 

    Kim Green ‎"Sub"liminal message there maybe?

    about an hour ago ·
  • 

    Shannon Hussion I got the 99 at jersey mikes yesterday!!!! Love it

    about an hour ago ·
  • 

    Chrissy Obenberger Good one Kim!!
    Byran...what were you thinking???

    about an hour ago ·
  • 

    Phillip Sharp he wasn't chrissy!!!

    about an hour ago ·
  • 

    Chrissy Obenberger Phillip....Duh!! Actually, I could go for Jersey Mikes. I finally got my bridge, so I can eat anything now

    about an hour ago ·
  • 

    Bryan Brickman Subway is 2 seconds from my house and Mike's is 15 mins, but I should have made the drive. Shannon; What is the 99? I don't see it on their menu?.

    about an hour ago ·
  • 

    Shannon Hussion It's the 43 and the 56. Philly w chipolte mayo and japs....

    about an hour ago ·
  • 

    Bryan Brickman Nice. I had the 17, but I will be getting a 99 next time.

    49 minutes ago ·
  • 

    Phillip Sharp holy crap the 99 sounds amazing!!! my fav is the 43....but it might soon be the 99!

    41 minutes ago ·
  • 

    Steve Zeigler Brick.....COME ON MAN! Glad our peeps have our back! 99 subtastic.....like that Shannon.

    2 seconds ago ·

Cure ALS Fundraiser @ Jersey Mike's Frisco/Plano

Commonly known as Lou Gehrig's disease, ALS is devastating and one of Jersey Mike's fans Paul has been diagnosed. 

Paul, his wife, and a good friend are fighting for ALS awareness and to find a cure for ALS,  originally seeking a donation for their golf tournament, Jersey Mike's Frisco/Plano offered to hold a fundraiser in the store by offering a FREE SUB to anyone donating to the cause! 

                                            
The results were SUBtastic, 140 customers participated donating a total of $1,654! an average of $11.81 per customer. 


 

SUBtastic Birthday's at Jersey Mike's Frisco/Plano

Celebrating birthday's is something we all need to take the time to do; however, in this busy world many don't take the time. Well, let Jersey Mike's Frisco/Plano help you out, whether you want to eat in style inside the shop like Alison:

or want to take it back to the office to surprise your boss(or husband) like Vicki did: 

Jersey Mike's Subs Frisco/Plano will make the occasion special!


Come celebrate with us and make your day SUBtastic!

Hall of Famer Nancy Lieberman's Basketball Camp

It's not everyday that a  Legendary Hall of Fame Basketball Player asks you to support your community and her basketball camp; but, this week and next Jersey Mike's Frisco/Plano is supporting Coach Nancy Lieberman's 55 scholarship kids by providing them with a SUB for lunch. Over 250 kids will be attending the camps. Coach L's enthusiasm for the community is as passionate as Jersey Mike's, which makes it a pleasure to ensure "her" kids get a quality lunch.

Thanks to Coach Lieberman for letting Jersey Mike's participate in your camp.

Hall of Fame Basketball Player Nancy Lieberman & "Jersey Mike" Steve Zeigler

Jersey Mike's looks forward to supporting her next endeavor as the Head Coach of the newly formed Texas Legends NBA D-League team in their inaugural season beginning this November at the Star Center in Frisco. Did we mention that she is the first female head coach in the major 4 sports? That is Legendary, yes!

Catch Jersey Mike's at every game with lots of family fun planned you are sure to have a SUBtastic time and might just win a SUB while watching the next up and coming Dallas Maverick.

As a kid, I dreamed of being a Hall of Fame Basketball Player, guess this as close as I will get to one. For now I will settle for being a legendary sub maker in his sophomore season toward a Hall of Fame career!

Jersey Mike's Voted Best Sub in Plano!

Steve Zeigler & #13 - Best Sub Plano 2010

It is official as of 8/1, we were voted Best Sub in Plano by Plano Profile readers. We appreciate all of our loyal fans who voted for us and pushed us to victory, we also placed in the following catergories: 

• #1 Best Sub/Sandwich
• #1 Catering
• #2 Favorite New Find
• #3 Hidden Gem

Wow, our first year and we placed in 4 categories, that is SUBtastic. 

Once again thanks for your loyalty; continue to tell friends or bring them in with you, this accomplishment would not be possible without great fans like you. THANK YOU!

Follow the link to all the results:

http://www.planoprofile.com/planoprofile/contest/besteatswinners10.asp

Authentic since 1956! 

Jersey Mike's Subs Frisco/Plano Funnies

Overheard this week at Jersey Mike's Subs:

• "I will have a regular white sub" - 30 second pause, wait for it, nothing! 
•  "Sorry, we just started potty training today" - yes, that's a good time to come get a sub! 
• "Yes, Mike's Way, wait no onion, no lettuce, no tomato, none of that wet stuff, no spices, just the mayo"  - say what?
• "For here or to go?" - "Yes!"
• "Who's LeBron?" - Honest, this is true, she almost got free subs for life

Just a few of the funny things people say at Jersey Mike's subs

$2.00 off Giant Subs

That's right Jersey Mike's is offering $2 off our Giant(15") sub today through Sunday, 7/11/2010. How many can you eat??????

Delivering Value - Jersey Mike's Subs Frisco & Plano

Value is usually equated with price; but, really isn't the entire experience a value proposition? Coupons and deep discounts not managed properly do not develop a loyal customer base for any business, let alone a Sub Shop. Instead, it creates the mind set, I only eat that category when I find an offer that is appealing price wise. 

At Jersey Mike's in Frisco & Plano, our goal is to create a value proposition  that combines food, customer service, physical environment and comfort.  How do we attack this issue: 

First, our menu offers a selection for everyone, including Kid's & Senior's, Northeastern transplants, Health conscious, and everyone else in between.  Moreover, you will never go away hungry from Jersey Mike's Subs, we deliver a big sub packed with the highest quality ingredients.

Secondly, our team members are dressed and groomed appropriately, not only greet you, but, identify that you are "alive", able to express themselves to you, and will process your order efficiently in a timely manner all with a smile. 

Third, our stores are impeccably clean and maintained to the highest standards, you see your meat come from the meatcase, sprinkled with fresh ripe veggies, wrapped in clean butcher paper and delivered to you with a smile

Fourth, our clean, fresh store environment with music playing at a low level and TV's with closed captioning on the latest sports and news, creates a soothing environment to relax and enjoy your subs. 

Lastly, you are a guest in our shop and we appreciate you making a conscious decision to come to Jersey Mike's Frisco/Plano, we will treat you the way we were taught by our Grandmother's and Mother's. We make every effort to ask about your meal and take time to "thank you" one last time for coming to join us. 

Value, that is how we define it at Jersey Mike's Frisco & Plano, it is about an experience, whether you are a Mom with kids in tow or a business person in search of a quick lunch alternative, we welcome you to our shop. 

Want more? Mom's we have stickers and cookies for the kids, with more fun things on the way. Business people we offer magnets with our phone number remind you to call ahead, your order will be waiting for you, and by the way we can cater the next meeting. 

Giving back to the community is a topic for another day, but is a big part of our value to the community.

Occasionally, we do utilize coupons to drive traffic to our stores for the first time, to try "Mike's Way", or as a reminder that we have not seen you for a while, or just to say "thanks & come on in today". 

We promise you will enjoy your Jersey Mike's experience and be more than satisfied when you live or else we are not the most authentic sub makers in Frisco & Plano. 

VOTE - Jersey Mike's Best Sandwich in Plano

Plano Profile http://www.planoprofile.com/planoprofile/ is conducting it's annual Best Eats Contest for Plano, the survey takes less than 2 minutes.

http://www.surveymonkey.com/s.aspx?sm=zqNyMSD5AKLm65pyqvLxTGyVZY30o7z%2bx5gMQCQhPsE%3d&


The most authentic subman in Frisco/Plano is asking loyal FANS to please take a minute to go vote for Jersey Mike's Subs as best sandwich - Question 18 & while you are there you can vote for Jersey Mike's Subs on questions:  3,4,7,8,18,25.

As a THANK YOU for your support, print the page that says, "thanks for completing the survey" & bring it in for free chips & a drink! 

Can't wait to see Jersey Mike's Subs as Best Sandwich in Plano!

I can taste it!

Most Authentic Sub Maker in Frisco/Plano - Jersey Mike's

He bakes his own bread.....












He buys and slices on the freshest produce daily.....


 

 
He slices & sprinkles your Original Italian with 6 cheeses & meats, onions, lettuce, tomato's, red wine vinegar, blended olive oil, oregano, & a dash of salt in less than a minute.

Who is this man? Why he is the Most Authentic Sub Maker in Frisco/Plano!!!!!! His name Jersey Mike!

Authentic Northeastern Style Subs since 1956! Authentic in Frisco/Plano since 2008!

Health Department and my Mental Health

Right in the Jersey Mike's Subs Frisco Plano mission statement:  "served in an impeccably clean restaurant", which we do maintain....so why do I get so damn nervous and uptight every time the Health Inspector comes in? Hell, I have shot free throws in front of 10,000 people, that was pressure! We have always received an "A" grade, usually 1 minor infraction of something silly not labeled or out of place, NO WORRIES! right? Wrong, my heart sinks, my brow sweats and my shoulders hunch, thoughts of I don't know what race through my mind, as if some giant rat came in the store and had babies since I left 30 minutes ago......Life is funny, even when we know we have nothing to worry about we stress more, when we should stress we don't? Why is that? Not really sure.....plus for goodness sake we make subs, not new hearts.


Guess the point is, we are true to our mission statement and pass with flying colors, and my mental health suffers, because I want our customer to have the best freshly sliced sub in a clean store served by a well trained team. Thanks to all of you for making us the best.

So once again, an "A"! Thanks to our team at Jersey Mike's Subs Frisco Plano!
Now to the back porch with a Scotch!

Wipe Out Kids Cancer Donation

Jersey Mike's Subs of DFW presented WOKC with a check for $50,000 last week, which concludes this wildly successful fund raiser benefiting children with cancer and their families.

It was an amazing ride and Jersey Mike's Frisco Plano was happy to be a part of the success! The communities of Frisco and Plano came out and supported this cause by raising $6,760 in our 2 stores, we appreciate all of you!

Looking forward to next year's event!

Have a cause, ask us and we can support you as well.

Wipe Out Kids Cancer Video & Recap

Wipe Out Kids Cancer Day at Jersey Mike's Plano/Frisco was a huge success, raising $6,760 for this very deserving Charity. In addition, DFW Jersey Mike's Stores combined to raise $50,000!

Customers in Jersey Mike's Frisco/Plano locations were treated to live radio broadcasts, DJ's spinning tunes, Mascot appearances, Local Dignitary appearances, and the unparalleled customer service they have become accustom to from Jersey Mike's Frisco/Plano.

Volunteers included:  Frisco Mayor Maso, Wipe Out Kids Cancer Board Members, Frisco Business Association, Frisco & Plano Chamber Members, Frisco & Plano Chamber Presidents, Mary Dowling, U15 Frisco Dynamo Girls Soccer &; Zeigler Family Members.

Check out our video of the event and relive the excitement! http://www.youtube.com/watch?v=g-tZ-lZZA20

Dallas DJ Bill Cody to support Jersey Mike's Plano & WOKC

To ensure everyone has a great time while supporting Wipe Out Kids Cancer on Friday, March 12th, Dallas's #1 DJ Bill Cody will be appearing at Jersey Mike's Plano(1881 N. Central Expressway, Southbound South of Park) from 11 - 1. Bill will be the official MC and will be playing music to make the event lively.

DJ Bill Cody is known as the "Best Voice in the Business" for flawless announcements. "High Energy" enthusiastic performance makes Bill the number one choice for Corporate functions in the Dallas / Fort Worth, and North Texas area. Bill also regularly travels for major events around the country.

Thanks to Bill for his donation of his time for WOKC and Jersey Mike's Plano!

BaD Radio at Jersey Mike's Frisco/Plano supporting WOKC

Just announced:   BaD Radio from Sportsradio 1310 The Ticket will be doing a live broadcast from our Jersey Mike's location on the S/E  corner of 121 &  Dallas Parkway(8100 Dallas Parkway), from 12 - 3:20 on Friday, March 12th. We appreciate The Ticket's support as Jersey Mike's makes a difference in our community one sub at a time.

Come join us, see the BaD Radio, IKE from the Texas Toranado and more special guests who all challenge you to make a donation to Wipe Out Kids Cancer in return receive a sub!

Texas Tornado Mascot IKE & WOKC

IKE is behind Jersey Mike's Subs and Wipe Out Kids Cancer and will be appearing at Jersey Mike's Subs on 121 & Dallas Parkway, March 12th at Noon.....come make a donation, get a free sub and meet IKE!

Jersey Mike's Subs supporting our community one sub at a time!

Wipe Out Kids Cancer Fund Raiser going on now!

Hey everyone, remember we are donating $.25 per regular sub and $.50 per giant sub to
WOKC now through 3/11

On Friday, 3/12 you are invited to donate and get a regular sub in exchange for your donation. Donations are welcome now as well.

Come out and support these cute kids and their families!